Get in Touch With Us
If something on this site has sparked a question, or you have spotted something that needs a second look, this is the right place. The team behind New Casino Australia reviews and researches offshore casinos available to Australian players — and we take reader feedback seriously when keeping that work accurate and useful.
How to Reach Us
Email is the best way to get a message to us. Every enquiry is read by a real person, and we aim to reply within two working days. The more context you can give us upfront — which casino, which page, what the issue is — the faster we can get you a useful answer.
Reach us at: [email protected]
What You Can Write to Us About
We hear from readers for all kinds of reasons. The most common ones are listed below, but nothing is off the table — if it relates to what we publish, we want to know.
- Accuracy and corrections — If a bonus figure, rating or piece of information looks wrong or out of date, please flag it. We verify our content regularly and act on reader reports.
- Casino questions — Unsure whether a particular offshore casino accepts Australian players, or how a specific payment method works? We will point you in the right direction where we can.
- Content suggestions — If there is a topic, casino type or comparison you would like us to cover — high RTP pokies, live dealer rooms, deposit limits — let us know.
- Partnership and editorial enquiries — If you represent a casino or related business and would like to explore a commercial relationship, introduce yourself and outline what you have in mind. Our editorial rankings are independent of commercial arrangements.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, mention it in your message and we will direct you to support services available in Australia.
- Technical issues — Broken links, pages that won't load, or something that looks wrong on your device? We appreciate these reports and act on them promptly.
What Happens After You Write to Us
Your message goes to a member of our team — not an automated system. We read what you have written before responding, so you will receive a reply that actually addresses what you asked.
Our usual turnaround is two working days. During periods when we are publishing a high volume of new reviews or updates, it may run a little longer. Either way, we will follow up.
About the Site and How We Work
New Casino Australia compares offshore online casinos that accept Australian players, with a focus on return-to-player rates, bonus transparency, payment options and licensing. Our reviews are based on research and verification — we do not claim to have deposited or withdrawn at every casino we cover, and we do not present editorial ratings as customer review scores.
Casinos featured on this site operate offshore. Australian consumer protection law does not apply to them in the same way it does to locally licensed services, which is something we cover in our individual casino reviews. The publishers of this site may earn commission from operators listed here; that commercial relationship does not determine rankings or editorial assessments.
If you are new to comparing Australian-friendly casinos online, our content covers everything from how welcome bonuses are structured to which payment methods work for players in Australia. Accuracy matters to us, and your feedback helps us maintain it.
A Note on Response Scope
We can speak to what we have researched and published. We are not able to intervene in disputes between players and individual casinos, process refunds, or access anyone's casino account. For account-specific issues, the casino's own support team is the right first contact.
Thank you for visiting this page. We look forward to hearing from you.